The company MKWORLD TIJARI BERHAD (1194877-M) is a Musang King Commercial Project Developer based in Bangi, Selangor, Malaysia (hereinafter referred to as “MKWORLD”).
MKWORLD offers a lifestyle investment asset with a fixed and shariah compliance return. In particular, it is expressly authorized by the owner of the property to rent out his property as tourist accommodation.
Online booking procedure
Bookings are made on the website www.musangkingworld.com.
Once the reservation request has been received and the availability for the requested period of the property verified, MKWORLD will reserve the accommodation in favour of the customer by sending (via e-mail) an option, in which the following documents will be required:
– a copy of an identity document and the personal data of the customers;
– a copy of the deposit payment equal to 30% of the rental price. In the event of bookings made less than sixty (60) days from the beginning of the stay the full payment of the rental price is required. Unless otherwise agreed to be verified at the time of booking.
Once a booking option has been registered, it will be valid for a maximum of two (2) days. Then it will be automatically cancelled.
The confirmation of booking- VOUCHER, will be sent by e-mail upon receipt of the above-mentioned documentation. The customer must check the voucher carefully and immediately notify MKWORLD if there are any errors. MKWORLD is not liable for any damage suffered by the customer resulting from data errors in the voucher and communicated after 48 hours from its notification.
Confirm Booking
Rental documents of the booked accommodation, its location and contact details of the owner or the local representative will be sent to the customer together with the voucher.
Payments
Payments for reservations and any possible refund will be settled and accepted solely and exclusively with EURO currency. In any case, no additional costs related to banking transactions may be charged to MKWORLD. Any charge of such additional costs to MKWORLD will be considered an unjustified reduction of the agreed payments and, therefore, an incomplete payment of the agreed rental price.
Please note that any possible refund will be made by bank transfer in favour of the booking holder within the end of the year of the cancelled reservation. In the event that the payment of the reservation is made by credit card, in the event of a refund, an amount equal to 3% of the amount paid will be withheld for payment management costs.
Payments by credit card (PayRider system) and bank transfer are accepted.
The balance has to be paid within and no later than 60 days prior the first day of the rental. For reservations made less than 60 days prior to the first day of the rental, the full amount of the rental price is required.
Preparation of Agreement
Any special requests related to the property’s facilities (such as, arrangement of bedrooms, etc.) have to be notified in writing by e-mail at least 30 days before the arrival date. MKWORLD will do everything possible to meet all customer requests but it will not be liable if these requests can not be implemented.
Changes to the reservation
Any changes to the reservation must be requested by e-mail and will be afterwards examined by the agency, which will do everything possible to meet them but will not be liable to accept them.
Changes to the reservation must be received at least 30 days prior to arrival and if accepted the customer will be subject to a fixed charge of 50 (for each request) plus any additional expenses incurred by the agency, in agreement with the owner.
Transfer of a booking
MKWORLD recognises that in some circumstances (illness, etc.) it may be possible to transfer a booking to another person. In this case, the customer must request the transfer in writing by e-mail supplying information about the changed circumstances and enclosing documentary proof of the reason for the change of the booking to another person.
How to cancel a booking
Cancellation policy
For reservations confirmed starting from 01/12/2020, the following cancellation policy will apply:
– cancellation up to sixty (60) days before the arrival date: 100% refund of the rental price;
– cancellation from sixty (60) days before the arrival date to the arrival date: cancellation fee equal to 100% of the rental price (no refund);
– cancellation during the stay: cancellation fee equal to 100% of the rental price (no refund).
– Cancellation due to force majeure COVID-19: in case of cancellation of the reservation due to proven travel impossibility due to government regulations restricting the freedom of movement on the national or international territory imposed to deal with the COVID-19 epidemiological emergency, MKWORLD will refund the amount paid for the reservation, without prejudice to the guest’s duty to notify MKWORLD starting from 7 days before arrival, and in any case within the day before the booked stay, of the cancellation of the reservation with specific indication of the reasons mentioned above.
Please read the terms and conditions of refund in the “Payments” section.
For reservations confirmed before 01/12/2020, the following cancellation policy will apply, even if a reservation will be replaced by another reservation:
– cancellation up to sixty (60) days before the arrival date: cancellation fee equal to 30% of the rental price (no refund);
– cancellation from sixty (60) days before the arrival date to the arrival date: cancellation fee equal to 100% of the rental price (no refund);
– cancellation during the stay: cancellation fee equal to 100% of the rental price (no refund).
For vouchers issued following a replacement of the reservation due to the Covid-19 emergency, in the event of cancellation, the amounts paid are non-refundable.
Signing of Agreement
Payment of Balance